Privacy Policy

1. Introduction

This Privacy Policy explains how Vona ("Vona", "we", "us") collects, uses, discloses, and protects information when you use our website, mobile applications, and related services (together, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

We collect information in the following categories:

• Account information: name, email address, phone number, and password, when you register a household or professional account.
• Household information: details about your home, household members, assets, vehicles, bills, and documents that you or another household member choose to add, used to power maintenance reminders, family-finance tracking, and other organizing features. Household accounts have one owner and can have additional members, and household data is visible to members of that household only — never to other households.
• Verification information (professionals): government-issued ID, trade credentials, and related documents submitted for identity and trade verification before a professional profile can accept bookings.
• Location information: your general area (down to local government area or address fields you type in yourself) so we can match households with professionals who actually serve that area. Our mobile apps do not access your device's GPS location.
• Booking and communication data: booking requests, status, in-app chat messages between a household and a professional, reviews, and any reports filed through our Trust & Safety tools.
• Payment information: subscription and payment details, processed through our payment processor, Paystack, inside a secure checkout. We do not store your full card details on our own servers.
• Documents you upload: warranties, receipts, and other records you choose to store in your household's document vault.
• Community data: if your household joins or creates an estate/community group, the group's name and membership, and any badges your household earns.
• Push notification data: a device token used solely to deliver your own account's notifications (booking updates, bill reminders, and similar) to your device. This token is never shared with other users or used for advertising or cross-app tracking.
• Device and usage data: device type, app version, and general usage data, collected to keep the Service reliable and secure.

3. How we use your information

• To create and manage your account, and to provide the features of the Service.
• To match households with verified professionals and to facilitate bookings.
• To verify professional identity and trade credentials before activating a profile.
• To send booking, bill, and maintenance-related notifications you've opted into, including push notifications to your device.
• To process payments and manage subscriptions through Paystack.
• To investigate reports filed through our Trust & Safety tools and keep the platform safe.
• To improve the Service and communicate important updates.

4. How we share information

We share information only as needed to operate the Service: with the professional or household on the other side of a booking (limited to what's needed to complete it), with members of your own household (who can see the household data you and they add), with our payment processor to handle transactions, with service providers who help us run the Service (such as cloud hosting and push-notification delivery), and where required by law. We do not sell your personal information.

5. Data retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Records tied to bookings, receipts, and audit history may be kept for longer where we're legally required to, even after an account is deleted — see "Deleting your account" below for exactly what that means in practice.

6. Your rights and how to exercise them

Subject to applicable law, including the Nigeria Data Protection Act, you have the right to access, correct, export, or request deletion of your personal information, and to object to or restrict certain processing.

Exporting your data. From Account → Privacy & Data in the app, you can request a copy of your data at any time, no need to email us and wait. The export covers your profile, your household's homes, vehicles, and document titles and metadata, your bookings, badges, subscription status, and your most recent notifications. It does not include other households' data, other members' bookings, the full contents of uploaded document files, or your complete notification history.

Deleting your account. Also available from Account → Privacy & Data, this deactivates your login, revokes every active session on every device, and clears your name, email, and phone number from our systems. Some records tied to bookings, receipts, and audit logs you were already party to are kept for legal and accounting reasons, but are no longer linked to an identifiable account. If you're the owner of a household with other members, we'll ask you to remove the other members or transfer ownership first, so nobody else's access to the household is disrupted by your deletion; deleting a solo household's owner account closes that household out entirely, and deleting a member account simply frees that member's seat.

To exercise any of these rights another way, contact us using the details below.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children. Information about household members who are minors may be added by an adult household account holder solely to support household organizing features.

9. Changes to this policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date above and, for material changes, provide additional notice.

10. Contact us

Questions about this policy, or about exercising your rights? Reach us at support@vona.ng or +234-802-068-9069.