This is a template drafted for Vona's pre-launch marketing site, written to reflect how the product actually works. It is not legal advice, and should be reviewed by a qualified lawyer before Vona's public launch.
1. Introduction
This Privacy Policy explains how Vona ("Vona", "we", "us") collects, uses, discloses, and protects information when you use our website, mobile applications, and related services (together, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information we collect
We collect information in the following categories:
- Account information: name, email address, phone number, and password, when you register a household or professional account.
- Household information: details about your home, household members, and vehicles that you choose to add, used to power maintenance reminders and organizing features.
- Verification information (professionals): government-issued ID, trade credentials, and related documents submitted for identity and trade verification before a professional profile can accept bookings.
- Location information: your general area (down to local government area) so we can match households with professionals who actually serve that area.
- Booking and communication data: booking requests, status, in-app chat messages between a household and a professional, and any reports filed through our Trust & Safety tools.
- Payment information: subscription and payment details, processed through our payment processor (Paystack). We do not store your full card details on our own servers.
- Documents you upload: warranties, receipts, and other records you choose to store in your document vault.
- Device and usage data: device type, app version, and general usage data, collected to keep the Service reliable and secure.
3. How we use your information
- To create and manage your account, and to provide the features of the Service.
- To match households with verified professionals and to facilitate bookings.
- To verify professional identity and trade credentials before activating a profile.
- To send maintenance, bill, and booking-related notifications you've opted into.
- To process payments and manage subscriptions.
- To investigate reports filed through our Trust & Safety tools and keep the platform safe.
- To improve the Service and communicate important updates.
4. How we share information
We share information only as needed to operate the Service: with the professional or household on the other side of a booking (limited to what's needed to complete it), with our payment processor to handle transactions, with service providers who help us run the Service (such as cloud hosting), and where required by law. We do not sell your personal information.
5. Data retention
We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data, subject to records we're legally required to keep.
6. Your rights
Subject to applicable law, including the Nigeria Data Protection Act, you have the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's privacy
The Service is not directed to children under 18. We do not knowingly collect personal information from children. Information about household members who are minors may be added by an adult household account holder solely to support household organizing features.
9. Changes to this policy
We may update this Privacy Policy from time to time. We'll update the "Last updated" date above and, for material changes, provide additional notice.
10. Contact us
Questions about this policy? Reach us at support@vona.ng or +234-802-068-9069.
