Vona

Terms of Service

Last updated: September 3, 2026

This is a template drafted for Vona's pre-launch marketing site, written to reflect how the product actually works. It is not legal advice, and should be reviewed by a qualified lawyer before Vona's public launch.

1. Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of Vona's website, mobile applications, and related services (together, the "Service"). By creating an account or otherwise using the Service, you agree to be bound by these Terms.

2. Description of the Service

Vona is a platform that connects households with independent, verified professionals for home services (a "marketplace"), alongside tools for household organizing, including maintenance reminders, bill and expense tracking, a document vault, and a household roster.

Vona is not the employer of professionals listed on the platform. Professionals are independent contractors who set their own availability, and Vona is not a party to the service agreement between a household and a professional beyond facilitating the booking through the Service.

3. Eligibility and accounts

  • You must be at least 18 years old to create an account.
  • You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.
  • Professional accounts must complete Vona's identity and trade verification process before their profile can accept bookings. Vona may decline, suspend, or revoke verification at its discretion.

4. Bookings, payments, and subscriptions

  • Booking a professional through Vona creates an agreement between you and that professional for the service requested.
  • Access to certain features requires an active subscription, billed on the terms presented at signup and processed through our payment processor, Paystack.
  • Cancellation and refund terms for a specific booking are governed by the cancellation policy shown at the time of booking.

5. Trust & Safety

Vona provides safety features including professional verification and a start-of-job PIN confirmation. These features are designed to reduce risk, but Vona cannot guarantee the conduct of any user. Report a concern about a booking at any time through the in-app reporting tool — our Trust & Safety team reviews every report.

6. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose, or in a way that harasses, threatens, or defrauds another user.
  • Circumvent Vona's booking or payment flow to avoid platform fees.
  • Submit false information during account creation or professional verification.
  • Interfere with or disrupt the integrity of the Service.

7. Disclaimers

The Service is provided "as is" without warranties of any kind, to the fullest extent permitted by law. Vona does not guarantee the quality, safety, or legality of services performed by professionals booked through the platform.

8. Limitation of liability

To the fullest extent permitted by law, Vona will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, or from any service performed by a professional booked through the platform.

9. Termination

We may suspend or terminate your access to the Service if you violate these Terms. You may stop using the Service, and request account deletion, at any time.

10. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria.

11. Changes to these terms

We may update these Terms from time to time. We'll update the "Last updated" date above and, for material changes, provide additional notice.

12. Contact us

Questions about these Terms? Reach us at support@vona.ng or +234-802-068-9069.