Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of Vona's website, mobile applications, and related services (together, the "Service"). By creating an account or otherwise using the Service, you agree to be bound by these Terms.

2. Description of the Service

Vona is a platform that connects households with independent, verified professionals for home services (a "marketplace"), alongside tools for household organizing: tracking homes and assets, bills and subscriptions, family finances, people who help run the household, vehicles, and a document vault, plus optional estate/community groups households can join with their neighbors.

Vona is not the employer of professionals listed on the platform. Professionals are independent contractors who set their own availability, and Vona is not a party to the service agreement between a household and a professional beyond facilitating the booking through the Service.

3. Eligibility and accounts

• You must be at least 18 years old to create an account.
• You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.
• A household account has one owner and can include additional members. The owner can add and remove members and manages the household's subscription; any member can view the household's shared data and current subscription status.
• Professional accounts must complete Vona's identity and trade verification process before their profile can accept bookings. Vona may decline, suspend, or revoke verification at its discretion.

4. Bookings, payments, and subscriptions

• Booking a professional through Vona creates an agreement between you and that professional for the service requested.
• Access to certain features requires an active subscription, billed on the plan and terms presented at signup and processed through our payment processor, Paystack, inside a secure in-app checkout. For a household account, only the household's owner can purchase, change, or cancel the subscription; other members can view its status and billing history.
• You can cancel a subscription at any time. You may choose to cancel immediately, which ends access right away, or let it run through the end of the period you've already paid for and not renew after that — the choice is presented to you at the time you cancel.
• Cancellation and refund terms for a specific booking are governed by the cancellation policy shown at the time of booking.

5. Trust & Safety

Vona provides safety features including professional verification and a start-of-job PIN confirmation. These features are designed to reduce risk, but Vona cannot guarantee the conduct of any user. Report a concern about a booking at any time through the in-app reporting tool — our Trust & Safety team reviews every report.

6. Community groups and badges

Households may join or create an estate/community group with neighboring households. Group membership and any badges your household earns may be visible to other members of that group. Community groups are structured features, not open, free-text social media, and the acceptable-use rules in Section 7 apply to them in full.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or in a way that harasses, threatens, or defrauds another user.
• Circumvent Vona's booking or payment flow to avoid platform fees.
• Submit false information during account creation or professional verification.
• Interfere with or disrupt the integrity of the Service.

8. Disclaimers

The Service is provided "as is" without warranties of any kind, to the fullest extent permitted by law. Vona does not guarantee the quality, safety, or legality of services performed by professionals booked through the platform.

9. Limitation of liability

To the fullest extent permitted by law, Vona will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, or from any service performed by a professional booked through the platform.

10. Termination and account deletion

We may suspend or terminate your access to the Service if you violate these Terms. You may stop using the Service, and request account deletion from Account → Privacy & Data in the app, at any time. If you own a household with other members, we'll ask you to remove them or transfer ownership first, so their access isn't disrupted by your deletion; deleting a solo household's owner account closes that household, and deleting a member account simply frees that member's seat. See our Privacy Policy for what account deletion does to your data.

11. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria.

12. Changes to these terms

We may update these Terms from time to time. We'll update the "Last updated" date above and, for material changes, provide additional notice.

13. Contact us

Questions about these Terms? Reach us at support@vona.ng or +234-802-068-9069.